Leadership Case Problem A: Is Margo too Macro?
1. To what extent has Margo Santelli chosen the right approach to leading the manager in her unit of the financial services firm?
2. What advice can you offer Margo to be a more effective leader?
3. What advice can you offer Laura to help Margo be a more effective leader?
4. Explain whether or not you think Laura was justified in asking Margo’s direct reports about Margo’s approach to leadership.